Question to the NPSTC

NPSTC has received the email below and forwards it for anyone wishing to reply to the sender.

I'm interested in learning how many agencies use a recorded message on 9-1-1 lines when calls are queued/waiting to be answered.
Do you use such a recording?

How many callers per day/week/month actually hear the message &/or at what time benchmark is this recording played?

How long has this been in place?

What is the size (staffing/call volume) of your agency?

I would appreciate any information, feel free to send your answers directly to me. Anyone else interested in the results of this "survey", feel free to let me know and I will forward the results.

Thanks in advance,

Paul

Paul Logan, RPL
Support Services Manager
Dane County Public Safety Communications
210 Martin Luther King Jr. Blvd. Room 345
Madison, WI 53703
608-283-2914 Office
608-209-6185 Wireless
608-266-9861 Fax
logan@co.dane.wi.us
www.dane911.com